FAQ

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HOT TOPICS

Who is R&B Jewellery?

We are an independent brand based in Texas, USA and Tel-Aviv, Israel and are part of R&B Media Group Inc. We specialize in unique men’s accessories and jewellery since 2006. To find out more make sure to visit our “about” section.

What type of jewellery do you offer?

We offer quality and unique men’s jewellery. We have been selling our own branded collection since 2006 offering excellent value for your money. We specialize in stainless steel, tungsten and leather making our jewellery both beautiful and long lasting. Go ahead and treat yourself to jewellery from the 21st century.

Why stainless steel?

Stainless steel does not stain, corrode, or rust as easily as ordinary steel. It will give your jewellery a nice and shiny long-lasting look. Stainless steel makes you jewellery look amazing while keeping them strong and durable. Click here to find all our stainless steel collection.

Why tungsten?

Tungsten is one of the strongest metals on earth. Jewellery made of tungsten has a long lasting durability. It also has a beautiful shine that will last a lifetime. This will ensure amazing jewellery with no need for constant care besides occasionally wiping for dust using a soft cleaning cloth like those used on sunglasses or camera lenses. Click here to see find all our tungsten collection.

Do you do back orders?

At this point we do not back orders. All items you see on our website are in stock and can be shipped out within 24 hours after payment is cleared.

How can I get assistance if I need it?

Most of your questions could be usually answered using our FAQ pages. If you can’t find what you’re looking for, feel free to contact us by email, phone or mail. You can find all our information in the “contact” section

How do I know it is safe to shop with you?

Buying online with us is actually much safer than using your credit card in a brick and mortar store like McDonalds, No Frills or Macy’s. All personal information is encrypted using SSL technology. All payments and transactions are done using PayPal encryption which is one of the world’s most secured payment options online. You are welcome to read more about PayPal security here.

What form of payments do you accept?

We accept all major credit cards and PayPal. Soon we will also offer Google Checkout, bank transfer and money orders. If you want to find out if we accept other forms of payments, feel free to contact us.

What kind of credit cards do you accept?

We accept almost all international credit and debit cards including Visa, MasterCard, Discover, American Express and AMEX.

I want to return my purchase! What do I do?

We have a 90 day full money-back guaranteed no questions asked policy. All you have to do is contact us and we will even cover the return delivery cost.

ACROSS THE BOARD (GENERAL)

Do you do back orders?

At this point we do not back orders. All items you see on our website are in stock and can be shipped out within 24 hours after payment is cleared.

Do you give refunds if an item goes on sale after my purchase?

Yes. Contact us with your order number and we’ll make sure to refund the difference.

Are there R&B Jewelry gift certificates and/or gift cards?

No but soon we will offer this option.

How can I get assistance if I need it?

Most of your questions could be usually answered using our FAQ pages. If you can’t find what you’re looking for, feel free to contact us by email, phone or mail. You can find all our information in the “contact” section.

Can I get R&B Jewellery elsewhere?

Our products are unique and are only sold online at R&B Jewellery and R&B styles

I can’t find an item I saw yesterday! Where did it go?

Items that are out of stock are taken off the website. We will usually have new stock in 1-2 days so check back soon. Some items are limited editions and are not being offered anymore. We offer a wide range of other products for your convenience. If you have a question about a specific product, feel free to contact us.

Who is R&B Jewellery?

We are an independent brand based in Texas, USA and Tel-Aviv, Israel and are part of R&B Media Group Inc. We specialize in unique men’s accessories and jewellery since 2006. To find out more make sure to visit our “about” section.

OUR MENS JEWELRY

What type of jewelry do you offer?

We offer quality and unique men’s jewellery. We have been selling our own branded collection since 2006 offering excellent value for your money. We specialize in stainless steel, tungsten and leather making our jewellery both beautiful and long lasting. Go ahead and treat yourself to jewellery from the 21st century.

Why stainless steel?

Stainless steel does not stain, corrode, or rust as easily as ordinary steel. It will give your jewellery a nice and shiny long-lasting look. Stainless steel makes you jewellery look amazing while keeping them strong and durable. Click here to find all our stainless steel collection.

Why tungsten?

Tungsten is one of the strongest metals on earth. Jewellery made of tungsten has a long lasting durability. It also has a beautiful shine that will last a lifetime. This will ensure amazing jewellery with no need for constant care besides occasionally wiping for dust using a soft cleaning cloth like those used on sunglasses or camera lenses. Click here to see find all our tungsten collection.

Do you offer a guarantee on your products?

We have a high level of quality control and offer full warranty on all our products. If for some reason you encounter any problems just contact us and tell us what it is and we will be happy to send out a new product at no extra cost.

I need more information about a specific product

We try and describe the products as best we can on our website. If you still want to know more, feel free to contact during the various ways found on our “contact” section.

RETURNS

I want to return my purchase! What do I do?

We have a 90 day full money-back guaranteed no questions asked policy. All you have to do is contact us and we will even cover the return delivery cost.

How do I return an Item?

You will need to ship it out to us. This will be at no extra cost and we will cover all the shipment details and payments. Be sure to contact us before shipping it back so that we can make all the arrangements.

I would like to return an item. Do I have to pay for the return delivery?

No. We will cover all the return costs regardless of your location or the number of items you are returning.

How long does it take for me to get a refund?

You will be refunded within one business days of us receiving the product back. We will email you as soon as we receive the item.

Can I exchange my item for another one?

Sure. If you are unsatisfied with the product, regardless of the reason, contact us with the item of your choice and we will make sure to make the exchange.

How do I contact you?

Feel free to check out our “contact” section. You can reach us by email, phone or posted.

PAYMENT AND SECURITY

How do I know it is safe to shop with you?

Buying online with us is actually much safer than using your credit card in a brick and mortar store like McDonalds, No Frills or Macy’s. All personal information is encrypted using SSL technology. All payments and transactions are done using PayPal encryption which is one of the world’s most secured payment options online. You are welcome to read more about PayPal security here.

How is my privacy protected?

We don’t store any of your payment information. All other information is stored on our secure servers and will never be given out to third parties.

Will my information be disclosed to third parties?

No. All the information you enter in our site will never be disclosed to third parties.

What form of payments do you accept?

We accept all major credit cards and PayPal. Soon we will also offer Google Checkout, bank transfer and money orders. If you want to find out if we accept other forms of payments, feel free to contact us.

What kind of credit cards do you accept?

We accept almost all international credit and debit cards including Visa, MasterCard, Discover, American Express and AMEX.

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